Refund and Exchange Policy

🔄 Refund and Return Policy

At Lozo.shop, we strive to provide our customers across the United Arab Emirates đŸ‡ĻđŸ‡Ē with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please review our Refund and Return Policy below.

đŸ“Ļ Return and Refund Eligibility

âŗ Return Time Frame

You may request a return or refund within 7 days of receiving your order, subject to the eligibility requirements outlined in this policy.

✅ Eligibility Criteria

To be eligible for a return or refund:

  • The item must be in its original condition, unused, and undamaged.

  • The item must be returned with its original packaging, where applicable.

  • You must provide a valid order number, receipt, or proof of purchase.

  • The returned item must meet the eligibility requirements of our return policy.

đŸšĢ Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Perishable goods, such as food or flowers.

  • Custom-made or personalized products.

  • Personal care and hygiene products, including certain beauty products.

  • Items that have been used, damaged, or returned without their original condition or packaging.

📩 How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at lozo.shop9@gmail.com or call us at 03041813000.

  2. Provide Order Details: Share your order number and details about the item you wish to return.

  3. Request Review: Our customer support team will review your request and guide you through the return process.

  4. Return Instructions: If your return is approved, you will receive further instructions regarding the return process and return address.

⚠ī¸ Please do not send your item back without first contacting our customer support team.

đŸ’ŗ Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the refund will be processed according to the applicable payment method and processing procedures. Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

🚚 Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is the result of an error on our part, such as:

  • Receiving an incorrect item.

  • Receiving a defective or damaged item.

  • Receiving an item that does not match your confirmed order.

Return shipping costs may not be refundable unless otherwise required or approved by Lozo.shop.

🔁 Exchanges

If you received a defective, damaged, or incorrect item and require a replacement, please contact our customer support team.

Once your request and item have been reviewed, we will provide further instructions regarding the replacement or exchange process, subject to product availability.

🚚 Delivery Time

Orders placed through Lozo.shop are generally delivered within 3 to 4 business days across the United Arab Emirates đŸ‡ĻđŸ‡Ē.

Please note that delivery times may occasionally vary depending on your location, order volume, public holidays, courier operations, or other unforeseen circumstances.

📞 Contact Us

If you have any questions or need assistance regarding our Refund and Return Policy, please feel free to contact us:

Thank you for shopping with Lozo.shop ✨ We appreciate your business and are committed to providing a reliable shopping experience and excellent customer support across the United Arab Emirates đŸ‡ĻđŸ‡Ē.