Shipping policy

🚚 Shipping Policy

At Lozo.shop, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers across the United Arab Emirates đŸ‡ĻđŸ‡Ē.

Please read our Shipping Policy carefully to understand how orders are processed and delivered.

đŸ“Ļ Shipping Locations

Currently, Lozo.shop offers delivery to eligible locations across the United Arab Emirates.

Please ensure that you provide a complete and accurate delivery address, including any relevant building, apartment, villa, or location details, to help ensure the successful delivery of your order.

⏱ī¸ Delivery Time

Our standard estimated delivery time is 3 to 4 business days from the date your order is confirmed and processed.

Please note that delivery times are estimates and may vary depending on:

  • Your delivery location.

  • Order volume.

  • Courier availability.

  • Public holidays or weekends.

  • Weather conditions or other unforeseen circumstances.

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur.

📝 Order Processing

Once you place an order, we will process and prepare it for delivery.

Orders may require additional processing time before they are handed over to our delivery partner. In certain cases, we may contact you to confirm your order details before dispatch.

Please ensure that the contact information provided during checkout is accurate and active.

📍 Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided, delivery may be delayed. Lozo.shop may contact you for additional information when necessary to complete the delivery.

📞 Order Confirmation and Communication

You may receive communication regarding your order through the contact details provided during checkout.

Please ensure that your phone number and email address are correct so that we can contact you if necessary regarding your order or delivery.

💰 Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Where free shipping is offered, the applicable terms or conditions will be displayed on our website or during the checkout process.

⚠ī¸ Delivery Delays

Although we aim to deliver all orders within the estimated 3 to 4 business days, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier or logistics delays.

  • High order volumes.

  • Public holidays.

  • Weather conditions.

  • Incorrect or incomplete delivery information.

  • Other unforeseen circumstances.

We appreciate your patience and will make reasonable efforts to assist you in case of a significant delivery delay.

đŸ“Ļ Failed or Unsuccessful Delivery

If a delivery cannot be completed because of an incorrect address, unavailable recipient, or other customer-related reasons, our delivery partner may attempt to contact you or arrange another delivery attempt where possible.

Additional charges may apply in certain cases for re-delivery, subject to the circumstances and applicable delivery arrangements.

đŸ“Ļ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.

To help us review your request, please provide your order number and, where applicable, clear photos or details of the item received.

We will review the issue and provide assistance in accordance with our applicable Refund and Return Policy.

📞 Contact Us

If you have any questions or concerns regarding shipping or delivery, please feel free to contact us:

✨ Thank you for shopping with Lozo.shop! We appreciate your trust and look forward to delivering your order safely and conveniently across the United Arab Emirates đŸ‡ĻđŸ‡Ē.